Though banking and insurance are our core business, customer satisfaction is extremely important to Belfius. For most of the clients, the experience provided by a business is just as important as its products and services. Therefore, profitability and customer relationships go hand in hand. This is where you come in.
We are looking for a junior functional analyst to join the CRM team. CRM stands for Customer Relationship Management. Don’t be discouraged if you didn’t know that, what matters is your energy, your drive and your eagerness to learn.
You will have three key responsibilities: end-to-end analysis, preparation and execution of test scenarios and finally acting like a bridge between the business and the software development team. For example, business might want to add a new button the CRM tool. It would be your job to conduct all the analyses, design the screen and explain all functionalities of the button.