Maximize your impact

About the Challenge

Though banking and insurance are our core business, customer satisfaction is extremely important to Belfius. For most of the clients, the experience provided by a business is just as important as its products and services. Therefore, profitability and customer relationships go hand in hand. This is where you come in.

We are looking for a junior functional analyst to join the CRM team. CRM stands for Customer Relationship Management. Don’t be discouraged if you didn’t know that, what matters is your energy, your drive and your eagerness to learn.

You will have three key responsibilities: end-to-end analysis, preparation and execution of test scenarios and finally acting like a bridge between the business and the software development team. For example, business might want to add a new button the CRM tool. It would be your job to conduct all the analyses, design the screen and explain all functionalities of the button.


Your skills

Anything you need to know, you can learn on the job. Although we are looking for a few specific traits in our candidates.

  • Bachelor’s or Master’s degree in an IT-related field
  • Knowledge of SQL is considered a plus
  • Young graduate up to 3 years’ experience
  • Customer-focused and solution-oriented
  • Strong communicative skills (you’re a true team player)
  • - Excellent analytical skills (you’re organized and accurate)
  • A hands-on and eager-to-learn mentality
  • Being able to stand your ground is imperative – be strong towards the business, don’t be afraid to say no when you have a good reason to (but always know how to support your opinion!)
  • Last but not least, you must know Dutch or French as well as have a good oral and written understanding of the English language

Our offer

Exellys isn’t your typical recruiting or consulting agency, we are truly a category of one. We coach young tech talent and prime them for the professional world. After two years of receiving coaching and upskilling from Exellys, you’ll have the opportunity to work directly for a client that suits your skill set and interest. Think of us as your personal career coach.

Here’s what you can expect from us:

  • Do meaningful work. When you join us, you’ll work on purposeful projects that push the envelope of technology.
  • Benefit from a personal career coach. Ongoing development and learning is a core part of our DNA, and it’ll be part of yours, too.
  • Career mobility. After two years, you’ll have the opportunity to directly work for a client and grow your professional mobility.
  • We take care of you. We provide competitive compensation, benefits and more.

Ready to take on a high-impact role at a growing company? Bring your ambition and strong work ethic to a trusted company.

Company insights

More about this organisation

  • Belfius is a Belgian bank and insurance company
  • The Belfius Group includes a number of other companies, such as Corona Direct, DVV, Crefius, Elantis, Belfius Lease and Belfius Autolease
  • There are around 6.500 employees working in the bank & insurance departments
  • Headquarters are located at Brussels-North train station. Going by train is recommended. There are also a number of satellite offices.


  • Apply now
  • Become an Exellyst
  • Get lots of training
  • Get personal coaching
  • Become excellent

Go for gold. Be excellent

Maximize your impact. Get in touch.

Astrid Roest